Price, Payments & Rebooking:

  • Price will be agreed by a member of our office staff prior to the course commencing.

  • Payment to be made in advance of the course. Payment secures the space.

  • You can join a term at any point (subject to space available). If you do join a term while it has already started we will charge you pro-rata.

  • Payments can be made by either card over the phone 07590 396 031: debit/ credit, or a bank transfer; sort code: 60 03 08, account number: 74218328, ref: child’s name.

  • Our phone line is not always manned, if we do not answer please leave a voicemail & we will get back to you as soon as possible.

  • Our swim terms are normally 10 weeks long with some exceptions.

  • Customers are asked by week 8 of the current term if they wish to continue with classes next term. Your space will be held until week 9 of the current term, after this it will be offered on a "first come first served" basis to the next person on the waiting list.

  • Only G Ball Swim School office staff are permitted to take bookings & any form of payment: cash, card, bank transfer. No center staff eg: Oasis, Bunn Leisure, Old Thorns staff are permitted to take any G Ball Swim School Payments. 

  • We are a term time only swim school. 

Private Lessons:

  • Private lessons 121/2:1 need to be paid for in advance of the lessons taking place.

  • If a block of private lessons has been purchased, it is up to the client to inform us of if they wish to re-new a block of lessons or cancel after a block of lessons has finished.

  • Some of our teachers may chose to teach 121 lessons over the school holidays. You will be informed if your 121 lesson is still available during school holidays.

 

Lesson Cancellations and Changes

  • Occasionally we may have to cancel or change a lesson, and in these circumstances we will contact you by telephone, text message or email, to give you as much notice as possible.

  • If a lesson is cancelled we will contact you ASAP, we will provide you with either a credit for the value of the cancelled class or a re-arranged date, which is normally added at the end of a term.

  • If a private lesson is cancelled by the teacher, the credit of that lesson will be carried over to the next booked lesson.

  • If a private lessons is cancelled by the client. We require a 24hr notice period. If a client informs us in less then 24hrs we will charge for the lesson. 

  • In the event that you are unable to attend a group lesson (for example, due to your or your child’s sickness or holiday), we are unable to refund you or arrange a catch up lesson. 

  • If a client needs to freeze their lessons. We only honor this on medical grounds under the discression of the office staff.

 

Clothing In The Pool

  • We operate a strict ‘double nappy’ policy for babies, toddlers and children that are not fully toilet trained & up to the age of 3yrs.  A snug-fitting neoprene swim nappy (happy nappy) must be worn over the top of a disposable or re-usable swim nappy. 

  • Babies, toddlers and children may also wear swimming costumes, swimming trunks, wetsuits and similar swimwear, but must still adhere to our double nappy policy if they are not fully toilet trained.

  • Customers must not wear loose or sharp jewelry.

  • Adults must: wear appropriate swimwear in the pool.

  • Long hair should be tied up/ clipped out of the way/ swim hat to be worn. To stop with the interference of the lesson. 

 

Teachers

  • We always try our best to make sure you have the same teacher for your class, but we cannot guarantee this.

  • Occasionally teachers are unwell, or on leave, or are unable to attend for other reasons. 

  • All our teachers are level 1 and level 2 ASA or STA qualified.

  • We do on occasions train level 1 teachers to become level 2 teachers, and use our level 1 teachers as assistants in & around the poolside.

  • A different teacher leading will in no way affect the quality of your lesson. Every cover teacher will have received a handover regarding your child’s swim ability.

 

Lost Property And Valuables

  • All clients are responsible for their own property, including valuables, before, during and after classes.

  • Should a client leave any property they should inform the office. 

  • Any property left at a pool will either be handed into lost property or be retained by the teacher to hand to the client for the next week.

 

Queries And Concerns

We hope you will be delighted with your G Ball Swim School experience. However if you have any questions or concerns, please speak to the office in the first instance, who will do their upmost to assist you.

 

Data Protection, Online Security And Privacy 

  • When you book with G Ball Swim School we require you to fill out a medical form online & agree to our terms & conditions. 

  • We respect your need for privacy and keep any information that you share with us in confidence. The information you provide us is only used by G ball Swim School and we do not share this information with any third parties. In short, we use your personal information only to serve you better. We want you to be comfortable contacting us.

  • Any payment card details that you choose to use within our payment system will be used 100% secure by our payment processor PayPal.

  • Any data sent electronically to us is done so entirely at your own risk. 

GDPR Swim School Policy

G BALL SWIM SCHOOL is committed to ensuring confidentiality and safe storage of personal or sensitive data for all individuals engaging with an activity concerning the swimming lessons with us at G BALL SWIM SCHOL  

POLICY AIM AND PURPOSE

The General Data Protection Regulation (GDPR) will apply from 25 May 2018, when it supersedes the UK Data Protection Act 1998 (DPA). Significant and wide-reaching in scope, the new law brings a 21st century approach to data protection. It expands the rights of individuals to control how their personal data is collected and processed and places a range of new obligations on organisations to be more accountable for data protection. This policy has been designed to highlight the types of information which could be considered as personal or sensitive, as well as ensure that the processing (including the concepts of obtaining, recording, retrieval, consultation, holding, disclosing, and using) of personal or sensitive data by G BALL SWIM SCHOOL

DEFINITION OF DATA

Data refers to information about an individual that may be used or processed by G BALL SWIM SCHOOL for contact details. Data can be identified by two categories.

PERSONAL DATA

Information which relates to an individual who is identifiable from the data or from the data along with additional information, which is already in possession, or likely to come into possession of G BALL SWIM SCHOOL. This includes information about the individual such as facts and opinions which can be held electronically or on paper.

SENSITIVE PERSONAL DATA

Information about an individual relating to racial or ethnic origin, political opinions, religious beliefs, physical or mental health or condition, sexuality, the commission or alleged commission of any offence, criminal proceedings, or convictions.

THE SIX PRINCIPLES OF GDPR

The General Data Protection Regulation (GDPR) defines the following SIX principles which must be adhered to in order to comply with the Law and protect the privacy of the data subject.

G BALL SWIM SCHOOL- DATA PROTECTION POLICY (GDPR)

1. Processed lawfully, fairly and transparently.

2. Collected only for specific legitimate purposes.

3. Adequate, relevant and limited to what is necessary.

4. Must be accurate and kept up to date.

5. Stored only as long as is necessary.

6. Ensure appropriate security, integrity and confidentiality

COMPLYING WITH GENERAL DATA PROTECTION REGULATION (GDPR)

G BALL SWIM SCHOOL must ensure that:

• All members of G BALL SWIM SCHOOL staff whether permanent or temporary have access to

this Policy and understand the SIX principles of the Act.

• All forms or documents which collect personal or sensitive data include a Data Protection

statement.

• All records are accurate and up to date.

• All records are kept centrally, securely and password protected.

• No data is used for the purpose of marketing from third party businesses unless the individual

provides written consent.

• Any e-mails which are sent to more than one individual are BCC ‘d (blind copied)

• No personal data is disclosed, written or verbal, to anyone outside of G BALL SWIM SCHOOL

unless provided with written acknowledgement from the individual to do so.

• Only nominated members of staff have access to personal data and understand how to comply

with the regulations.

 

AT G BALL SWIM SCHOOL THIS IS HOW WE PROCESS AND LOOK AFTER YOUR DATA

How do we collect your data?

We collect the information below via email or through the written booking form and some data is collected verbally

G BALL SWIM SCHOOL DATA PROTECTION POLICY (GDPR)

Email address – We use this to communicate with our clients for child’s progress, newsletters,

invoicing and dealing with enquires.

Child’s Students details

Childs name – We use this to book them into classes

Age of child – We use this so we can teach to their development stage

Ability level – We use this to ensure they are put into the correct level of class

Medical/Learning – We use this to offer the appropriate support

How do we store your data?

We have a central data base of emails and no other third party has access to your data and it is not shared with any other businesses. Email details will be deleted on a termly basis to help us keep track of current swimmers. If you require your data to be deleted sooner, please let us know by emailing

How can you keep your data up to date?

If you need to change any of the details that we have please email us info@gballswimschool.co.uk

What happens to my data if I leave G BALL SWIM SCHOOL

Your data will be removed at the end of your last term with G BALL SWIM SCHOOL, and you will not be contacted by us again unless you email to enquire or resume lessons with us.

How can my data be removed?

We will keep all data until you finish lessons with G BALL SWIM SCHOOL to notify you of any important dates/relevant information regarding your child’s lessons with us. If you wish to have your data removed please email us on info@gballswimschool.co.uk and we will remove your data immediately but please not this will mean, we can no longer contact you regarding any updates or emergency information about your child’s lessons.

DATA PROTECTION STATEMENT

G BALL SWIM SCHOOL

DATA PROTECTION POLICY (GDPR)

Below is an example of a Data Protection Statement, which will be available on documentation

produced by G BALL SWIM SCHOOL, which collects personal data.

G BALL SWIM SCHOOL will use your personal data for the purpose of your involvement in the learn

to swim programme at G BALL SWIM SCHOOL. I understand that by submitting my data I am

consenting to receive information about the course I have enquired about or booked by e-mail, online or telephone unless stated otherwise. I will receive updates via email unless I contact G BALL SWIM SCHOOL directly and request that they remove my information from their records which will mean they can no longer contact me with emergency updates if necessary.

PRIVACY NOTICES

Under the General Data Protection Regulations 2018, all organisations that process learner data must ensure that the learner is informed of how their information is processed and shared. A privacy notice is a method of informing learners about how their information is collected, what it is used for and who is using the information.

MONITORING AND REVIEW OF THE POLICY

This policy and its procedures will be reviewed periodically in light of changing business priorities and practices. to take into account any changes in legislation to ensure that it remains fit for purpose and reflects the requirements as set by GDPR and how the use of data is managed. The information contained within this Policy will also be reviewed against the requirements set out by the Independent Commissioners Office to ensure that data is compliant with GDPRata is compliant with GDPR